At Seven Thumbs, your satisfaction is our top priority. If you’re not fully happy with your purchase, we’re here to help.
Returns
You have 14 days from the date of delivery to return any item. To be eligible for a return, your item must be:
Unused and in its original condition
In the original packaging
Returned with proof of purchase (order confirmation or receipt)
To start a return, email us at info@seventhumbs.com with your order number and reason for return. We’ll guide you through the process.
Please note: Return shipping costs are the responsibility of the customer unless the item was received damaged or incorrect.
Damaged or Incorrect Items
If your item arrives damaged, defective, or you receive the wrong item, please contact us within 48 hours of delivery at info@seventhumbs.com. We’ll arrange a replacement or full refund, depending on your preference.
Refunds
Once your return is received and inspected, we’ll notify you of the approval or rejection of your refund. If approved, the refund will be processed to your original payment method within 5–10 business days.
Non-Returnable Items
The following items cannot be returned:
Perishable goods (e.g. food, flowers)
Personal care items (e.g. cosmetics, undergarments)
Clearance or final sale items
Need Help?
For any questions related to returns or refunds, contact our customer support team at info@seventhumbs.com. We’re here to assist you.
